Therefore, everyone also a different point of view but they only stand at their own angel to see their own view. They are not use the time to assess property; it is very easy to make assumptions and jump to conclusion. This often leads to misunderstandings, bad feelings, conflict, poor morale and even divorce. Without empathy, people do not feel heard ad understood. So empathy is so important on our daily life. Beside that, empathy also so important in the workplace, if without empathy, people will not thought other person’s feeling, thought and attitudes, and also including all experience moods, pain and hurt, joy and sadness. To be a leaders must seriously using the empathy to understand what the person is thinking or feeling by not trying to change or amend, and empathy to solve the problems, understand what the person think or feel, people feel valued, they will feel safe. For the example, when the employees feel value, they are feeling safe. So that indicates employees are more productive when they are feel valued. the following, we have to choose to improve, to care, to get out of own way, and to bridge the gaps between-generation, cultures, religions, socioeconomics, etc. So empathetic can help to manage and avoid disruptive and assault behaviors. The 5 simple steps have provided the speaker with that undivided attention. That is one time multi-tasking will get in the trouble; Second, Be non-judgmental, maximum or rise up the speaker’s issue; Third, read the speaker, observe the emotion behind the words. Is that the speaker afraid, frustrated, angry or resentful and respond to the emotion as well as the words. Four, be quiet, don’t give an immediate reply, often if aloe foe some quiet after the speaker has vented, they themselves will break the silence and offer a solution; Last, assure understanding, ask about clarifying questions and restate what the speaker to be saying; That is the following these simple steps will place in a better situation for addressing the key issue.